Account Manager
Account Manager — Eye
Company: Synapse Data Group Product: Eye Position: Account Manager Salary: €26,000 per year Location: Remote Employment: Full-time
About Eye
Eye is an AI visibility and observability platform for businesses.
AI assistants are becoming a new distribution channel. Customers increasingly ask ChatGPT, Claude, Gemini, Perplexity and other AI systems what to buy, where to go, and which companies to consider.
Eye helps businesses understand and improve how they appear across these AI-generated answers.
The platform measures AI visibility, position, sentiment, citations, narrative drivers, competitive visibility, stability and gaps, while providing recommendations for improvement.
The Role
We are looking for an Account Manager to manage and grow relationships with Eye customers.
You will be the primary day-to-day contact for a portfolio of customers, helping them understand their AI visibility, get value from the Eye platform and identify opportunities to improve their results.
This is a customer-facing role combining account management, customer success and commercial growth.
What You'll Do
- Manage a portfolio of Eye customers
- Build strong, long-term customer relationships
- Act as the primary point of contact for assigned accounts
- Help customers understand Eye's reporting and insights
- Conduct customer onboarding and product walkthroughs
- Monitor customer usage and engagement
- Hold regular account reviews and check-ins
- Identify customer needs and opportunities
- Coordinate with the product and technical teams when required
- Gather customer feedback and communicate it internally
- Identify opportunities for account expansion and renewals
- Help customers achieve measurable value from Eye
- Maintain accurate account and customer information
Customer Success
You will help customers turn Eye's data into practical business decisions.
This includes helping customers understand:
- How visible their brand is across AI platforms
- How they compare with competitors
- Which narratives are associated with their brand
- Which sources influence AI-generated answers
- Where visibility gaps exist
- How visibility changes over time
- What actions they can take to improve their presence
You don't need to be an AI researcher. You need to be curious, commercially minded and excellent with customers.
Who We're Looking For
We are looking for someone who is:
- Highly organized
- Customer-focused
- A strong communicator
- Comfortable presenting to clients
- Commercially aware
- Proactive and independent
- Comfortable learning new technology
- Able to manage multiple accounts simultaneously
- Detail-oriented
- Comfortable working in a remote environment
Previous experience in account management, customer success, SaaS, technology, consulting, digital marketing or business development is valuable.
What You'll Need
- Excellent written and spoken English
- Strong presentation and communication skills
- Good organizational and project-management skills
- Confidence communicating with business clients
- Ability to understand and explain technology clearly
- Strong attention to detail
- A willingness to learn about AI and emerging technologies
Additional languages are a plus.
Compensation
€26,000 annual salary.
The role may also include additional performance-based incentives depending on responsibilities and company performance.
Why Eye?
A New Category
AI is changing how people discover information, products and businesses.
Eye helps companies understand this emerging distribution channel.
Real Product
Eye is a working platform already used in real-world business environments.
Global Customers
Eye works across industries and international markets.
Growing With the Company
As Eye grows, there will be opportunities to take on larger accounts, additional responsibilities and leadership opportunities.
What We Provide
- Competitive €26,000 annual salary
- Remote working
- Product and AI training
- Full onboarding
- Sales and customer-success materials
- Direct access to the Eye team
- Opportunities for professional growth
- Exposure to AI, SaaS and emerging technology
Apply
Send your CV or LinkedIn profile and a short introduction to:
Please include:
- Your CV or LinkedIn profile
- Relevant account management or customer-facing experience
- Your availability
- Why you are interested in Eye
Subject: Account Manager — Eye